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At Dupsie's
we strive to provide our customers with the highest quality
service and support. We have provided our shipping and return
policy below. Should you have any questions please feel free
to contact our offices.
Shipping Policy:
• Most orders placed before 1PM EST will ship same business
day.
•
Most orders are delivered within 3 days of the order date.
•
Overnight Shipping(USPS EXpress Mail), if ordered before 1PM
EST will arrive the next day to most major cities in the US.
In some cases, it can take up to 2 days for delivery.
This is based on the USPS schedule.
• If the order is unable to be processed and shipped
the same day and is listed as "In Stock" the order
will be shipped within 24-48 hours from time of order.
• All Special Order pieces will be shipped upon arrival
of the product or as requested by the purchaser.
• Customer has 3 business days to report any missing
or damaged parts from date of receiving any merchandise.
• Shipping Time is calculated in BUSINESS DAYS, and does
not include Saturdays, Sundays, and/or USPS shipping holidays.
• Dupsie's reserves the right to refuse any order for
any reason.
Damaged/Lost/Delayed
Shipments:
Dupsie's is not responsible for items that may be damaged, or lost by the shipping
company, or "carrier" (FedEx, UPS,USPS). All shipments are fully insured
with the respective carrier. All products and packaging should be carefully
inspected upon receipt and any damage should be brought to the carrier's attention.
If necessary, purchaser should alert the carrier and Dupsie's that a claim needs
to be filed for that shipment. Once a claim is approved and processed by the
carrier, our shipping department will then ship out a replacement or refund
the purchase price. Dupsie's has no control over the timeliness of the shipments
and cannot be held responsible for any delays caused by the carrier. If necessary,
Dupsie's will aid in the filing of an appropriate claim with the carrier in
the event of loss, damage, or shipping delay.
Non Defective Returns:
•
ALL SALES ARE FINAL
•
All
unworn clothing can be exchanged for full credit of the merchandise
within 7 days of purchase. The following guidelines must be
met for consideration of return.
• Must contact our offices within 3 Days from date of
receiving any merchandise.. We do not accept exhanges after
14 days. No exceptions unless authorized before purchase.
• Must have a valid Return Authorization Number. To get
a Return Authorization Number(RMA number) please Login to your account and fill out the "Return a product" form, or contact our offices at (678)913-7252
• All returns must be post marked within 4 business days
from the issue date of the Return Authorization Number. Packages
not post marked within 4 days of issue date of the Return
Authorization Number may be rejected by the returns department.
• Clothing must not be altered or tampered with in attempts
to modify.
• The item must still have the tag attached to it.
Credits will be emailed to the purchaser's registered email
for redemption within 5 business days of receipt of Clothing.
Packages should be mailed to the address below with the Return
Authorization on the outside of the box.
Dupsie's
Attn: Returns
2289 South Cobb Dr
Smyrna, GA 30080
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