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At Dupsie's
we strive to provide our customers with the highest quality
service and support. We have provided our shipping and return
policy below. Should you have any questions please feel free
to contact our offices.
Shipping Policy:
• Most orders placed before 1PM EST will ship same business
day.
•
Most orders are delivered within 3 days of the order date.
•
For express shipping, we offer UPS Next Day Air through UPS
(United Parcel Service) and Express mail (USPS EXpress Mail)
through the United States Postal Service. UPS guarantees Next
day Air. USPS (United States Postal Service) can take up to
2 days depending on delivery schedules.
• All Special Order pieces will be shipped upon arrival
of the product or as requested by the purchaser.
• Customer has 3 business days to report any missing
or damaged parts from date of receiving any merchandise.
• Shipping Time is calculated in BUSINESS DAYS, and does
not include Saturdays, Sundays, and/or holidays.
• Dupsie's reserves the right to refuse any order for
any reason.
Damaged/Lost/Delayed
Shipments:
Dupsie's is not responsible for items that may be damaged,
or lost by the shipping company, or "carrier" (FedEx,
UPS,USPS). All products and packaging should be carefully
inspected upon receipt. Dupsie's has no control over the timeliness
of the shipments and cannot be held responsible for any delays
caused by the carrier.
Non Defective Returns:
•
ALL SALES ARE FINAL
•
All
unworn clothing can be exchanged for full credit of the merchandise
within 7 days of purchase. The following guidelines must be
met for consideration of return.
• Must contact our offices within 3 Days from date of
receiving any merchandise.. We do not accept exhanges after
14 days. No exceptions unless authorized before purchase.
• Must have a valid Return Authorization Number. To get
a Return Authorization Number(RMA number) , contact our offices
at (770)948-2220
• All returns must be post marked within 4 business days
from the issue date of the Return Authorization Number. Packages
not post marked within 4 days of issue date of the Return
Authorization Number may be rejected by the returns department.
• Clothing must not be altered or tampered with in attempts
to modify.
• The item must still have the tag attached to it.
Dupsie's Store credits will be emailed to the purchaser's registered email
for redemption within 5 business days of receipt of Clothing.
Packages should be mailed to the address below with the Return
Authorization on the outside of the box.
Dupsie's
Attn: Returns
2289 South Cobb Dr
Smyrna, GA 30080
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